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The Power of Smile

It has been a quarter of a century since I learned the power of smile in business. 25 years back was when my dad started Adens, an ice cream parlour in our small home town named Changanacherry in Kerala, the southernmost state of India. For the kids in the town ice cream only meant a cup, a cone, a stick or in its fanciest form, a ball! Nothing more, nothing less.
It was something in lines of a revolution at that time to introduce various flavours in different shapes and sizes and more importantly ice cream sundaes that tickled the taste buds with a never before experience. The freezer that displayed different flavours neatly placed in square shaped boxes became an instant hit among the customers. It was a sight worth framing to see people flocking around the freezer to decide which flavour they’ll try that day.
Dad loved travelling and he did it extensively right from his young age. The greatest thing he got back from these travel were the experiences and uniqueness from each destina…
Recent posts

Business of Analysis

Quite often I come across people who have no clue about what a Business Analyst does. I try to tell them in simple language about understanding business requirements and solving business problems by providing them with right solutions. Each time I explain these fundamental concepts to these people, my mind keeps telling me that there are more to this Business of Analysis than what a traditional definition tells you about this role. Here are a few quick thoughts from my experience as a BA.
Beyond the tools: As an analyst you invariably end up using quite a few tools to do your job. The techniques for gathering requirements, methods of analysis and documentation tools to name a few. Do these really matter for your customer? The primary question she’ll have in her mind is does this person understand what I need? Can he figure out the pain I go through so that he provides me with a solution to get rid of it. The business does not really care if you use Tool X or Y, all what they need from…

So near, yet so far

Article for Bethlehem Matrimonial - Sep 2017
I still remember the letter box on our gate back home, as one of the most cherished sights during my school days. The walk to the box to find if there was a letter in it was always been filled with mixed emotions. It was a heart wrenching feeling to see an empty letter box. On the other hand, the feeling was unexplainable when the box was not empty and the happiness multiplied if there were letters from dear ones.
Many of the letters may have been posted weeks before with updates about events that happened even months back. All these may probably sound strange today to a new generation of kids who may find it difficult to relate to the depth of emotions attached to a piece of paper found or missing in a metal box filled with details of something that happened sometime in the past!
Years went by and we now have technology that enables us to know and see events as and when they unfold. Anything less than a live update is considered stale news …

Neeleshwaram Effect

A cousin's wedding took us to Neeleshwaram, a small town in the Northernmost district of Kasargod in Kerala. We reached on the wedding eve and the next day was quite a happening one. 
By evening, after the wedding, we got back to the lodge where we stayed and I went out to buy some water. Also wanted to see if I could get some tea for all of us. Found a bakery where I got the water bottles. Since there were more than six of us at the hotel I checked with them if I could get tea as a take away item. 
All what I was expecting was to get tea in disposable cups with lids. Then came the twist. 
The shop was run by an elderly lady and her daughter. The lady asked me where I stayed. When she learned about our stay at the nearby lodge she filled a flask and another vessel with tea and also packed half a dozen glass tumblers along with it! There was more to this surprising customer service. 
When I suggested disposable cups, her response was that, tea won't taste good in plastic cups a…

Kitchen Adventures

Article for Bethlehem Matrimonial - Aug 2017
It is that time of the year again. The time when your home becomes a house. The usual noises and sounds disappear. No dropping of your kid to school, no one to say bye to when you leave to office and no one comes running to you with cries of joy when you return home. It is that time of the year for all those expats who are lucky enough to have their family with them to empathize with the vast majority who do not get to be around their family for a considerable part of their life.
School holidays in Middle East forces many like me to be a ‘bachelor’ when the family heads back to their home countries. I know a few who consider this as regaining the long-lost-freedom. There are others like me who live these days like a zombie. All of a sudden, life seems to lose its charm. Somehow the energy levels become all-time low.
I do try to catch-up a bit on certain aspects for which I don’t get time otherwise. I get to open our library and say hi to all…

The Martyrs

It must’ve been brutal. There were slashes all over their body. Three of them, all recent recruits. Their white colored skin were all covered red now, with the obvious. A quite promising career ended in the hands of seasoned criminals. Two of them were identified as key suspects, though yet to zero in on the actual murderer.
Their cries must’ve gone unheard with the machinery in operation. It was quite evident that the victims went through extreme torture that’s unwarranted. They were literally holed up in a cylindrical shaped room and were tossed violently all around before they breathed the last.
Everything stopped with the siren going off indicating that its time. Rest of them in the room were quite safe except for minor cuts and bruises. Soon the body of these three were found completely drenched in deep red. They were like withered flowers.  Droopy and dead.
The investigation is still on to figure out the killer. Who will it be? Who will be so heartless to make a pure white kerch…

The Bridge of Happiness

Article for Bethlehem Matrimonial - Jul 2017

It has been a few years since Alex and Nisha got married. They distinctly remember the big day when they got into a car right after the wedding ceremony which had a board that said ‘Just Married’. The journey had a smooth start but soon they hit some bumpy roads. Nevertheless they decided to continue their travel. Soon enough they got into better roads and as it progressed, they could see some sort of a construction far ahead which was closer to the beach.
It didn’t take too long before they reached the construction site. It was a pretty long bridge that was getting constructed across the sea and was named, ‘Bridge of Happiness’. The most interesting fact about the bridge was that they were allowed to get on to it even when the construction was not complete!
Nisha and Alex went ahead and progressed quite well on the bridge. It was quite a long one indeed and seemed to be never ending. While they progressed on the bridge, they were joined by tw…