Circle of Life

It was the Millennium year. The calendar in my room displayed the magical number 2000. Way before the world knew about social media, there was a large hue and cry about a potential massive computer meltdown nick named Y2K. The acronym stood for, Year 2000. 

Technology evangelists across the world spoke about a possibility of all computers going crazy a.k.a stop working altogether. This was expected to happen when the clock struck twelve at the midnight welcoming year 2000. Banks, financial institutions and every other entities that relied on computers for their operations were breaking their heads on how to solve the predicted doom.

On New Year's eve everyone held their breath for a catastrophe and the whole digital world to crumble along with millions of people getting affected since the world was already quite dependent on this magical box called computer. Time ticked. Clock did strike twelve. Nothing happened. The Nostradamuses of the world went back to their cocoons, never to come out for another Millennium.

A year later I was to become a graduate in Commerce. Just like many of my classmates, I had started to wonder what next? While there was a frenzy around computers in the world, our small town had still not embraced much of computers. While we had a Personal Computer (PC) at home bought by my dad from his brother, my first ever laptop was a good four years away. Internet connection required a dial-up modem and the noise made by that tiny white box was music to our ears! Google was founded just two years back. We used Netscape Navigator as a browser. At the risk of sounding like a cave man, looking back, the world those days felt quite archaic!

We were in an age where information overload was still limited to multiple rows of library books. Nevertheless, we tried our best to figure out from our professors and elders in the family about post graduate courses which were potentially good for our career. Two options that stood out were Masters in Computer Application and Masters in Management. Most of my batchmates chose either of these. A few ended up doing both! We did not really have lot of options. Even with all that, getting well paid good jobs were still a challenge for many of us.

A decade and a half later, I was speaking to my niece who worked in Australia in a gold mine. I was quite interested to know the nature of her job. Along with her team, every day she took an elevator at her work site, deep down into earth. After they reached a level ground, she got into a car that followed a monstrous truck as it proceeded to chew out the earth in front of it. My niece then inspected the loose earth to validate the presence of gold and assess the quality and quantity of the precious metal. What a job! 

I was equally surprised to know that this was not a one-off case. There were many girls and boys in this generation who discovered exciting career options and followed it with as much heart as their brain. I was stunned to see career options in plenty parading in front of these Gen Zs for their consideration. Probably Google and other unlimited source of information on career possibilities available at their fingertips literally helped. Interesting times indeed.

Another half a decade went by. I was recently invited to a joint session on AI Governance in a school in Dubai where stakeholders included students as well as faculty along AI / IT professionals. Among other things discussed, one point that stood out was a response from Gen Alpha students that they were worried about AI taking their jobs away. They expected to face challenges to find a job for themselves in this digitally emancipated world! 

That was the exact moment when the world took a full circle and stopped right in front of me with a grin that laced the border of sarcasm. 

Proximity Leadership

It had been three years since Alex joined the multinational company which is primarily into manufacturing. They had two major divisions, one dealing with products for businesses and the other had a range of end consumer items. There was a president each, Bob and Jim, heading these divisions. It was a hierarchical organization. 

For someone at Alex's grade, he never interacted with either president, not even to their reportees up to two levels below. While both the presidents had charismatic personalities, the chances for Alex meeting them remained as remote as ever. Having said that, Bob was known to be more jovial and took occasional rounds across office floors greeting people. Jim on the other hand was least spoken and rarely seen in public around office but was revered by the powers to be of the industry. He was considered as one of the most influential presidents in the world of manufacturing giants! But to meet him was next to impossible. It was even said that the top management usually took a private elevator to the nineteenth floor of the corporate headquarters, which housed the offices of both the presidents.

One fine day, Alex was waiting at the general lift lobby to go up to his floor which was on the fifteenth. The elevator arrived and along with three other waiting colleagues, he got into it. The door was about to close when he saw a quick movement outside. Soon enough, the door opened again. A man stood outside. Alex looked at him and felt like his eyes were deceiving him. 

The man entered the lift and greeted Alex along with the other three in the elevator. He had such a towering personality that Alex felt dwarfed in front of him. That was none other than Bob, the president of the division Alex worked for. This was the man Alex never thought he would meet in person ever! Bob looked at the ID tag on Alex, called out his name and had a quick chat about his department and how he liked his job. The few moments Bob spent with them in the elevator, turned out to be a defining moment for Alex. He did not even know what got him. But he knew one thing for sure, he was motivated beyond anything else ever in his three years in the organization. Alex returned home as a highly charged up employee and remained that way forever. The aura had its effect on him!

I am sure we all had been in the shoes of Alex, one way or other in our organizations at some point in our lives. Proximity, when it comes to leadership, plays a significant role, especially in an era when we see offices becoming more distant than ever. 

Now, the big question here could be, who do we think is right? Bob or Jim? Is this even a topic of discussion? For both, there is something right in their own ways of working. Eventually, it boils down to the personality of the leaders. Each one of us needs to have a clear understanding of our personalities and build ways of working that suits us. Else we may end up as someone who tried to get into the shoes of others which did not even fit us, not to even mention how awkward it looked.

We may work for organizations where we see Bobs and Jims of the world. Learn to appreciate them for what they are. All what is required from us is, when it is our turn, ensure that we adapt a leadership style that fits the best for us.

Happiness Lost & Found!

Reading has always been an interest ever since I was a child. Though not a voracious reader, I always had a book in progress in our library. Many of my friends knew this. A dear friend, once on his trip to Sydney, the year before Covid, got me a beautiful blade-thin gold coloured metal bookmark featuring a landmark in Sydney. I loved it, obviously! 

In addition to being an especially useful gift, the fact that the bookmark was very thin, proved quite easy to carry around in a book made me like that even more. Thick bookmarks were inconvenient and left a mark on the pages which most book lovers did not like. I have been using the bookmark ever since 2019.

Few weeks back, on a visit to Zulekha Hospital in Dubai, I was carrying a book with this lovely bookmark in it. As we were heading to the pharmacy after meeting the doctor, to my utter dismay, I realized that the bookmark was missing. I traced my route back to the doctor’s office from the pharmacy and searched all around the area for the bookmark that must have fallen off the book.                                                                                                             

After a while, it dawned on me that finding the proverbial needle in haystack could be easier. Nevertheless, I told the nurse in charge to look out for a golden bookmark and keep it safe for me if she finds it. I departed the hospital leaving a small piece of my heart there which was crying over a prized possession that was lost forever, or so I thought!

After reaching home, I tried to use another bookmark, a thicker one this time. Though it was a beautiful piece which we picked up during a recent vacation, something did not feel right. The way the bookmark stood out and made the pages feel uncomfortable with its thickness, made me suffer in unexplainable pain. I was mourning over my lost bookmark from Sydney.

Days passed by. I started to get used to the new bookmark, though not without feeling inconvenient every time I picked up the book to continue reading. As they say, time is the best healer, and I learned to move on.

I had another visit to the same hospital today. We reported for the appointment and as soon as the screening at reception was over, we headed to the nurse’s station. The same nurse was waiting there and took the claim forms from me. I must have been pre-occupied that I completely forgot about the lost bookmark and the request I had made to her about keeping it for me if she found it. I was in for a lovely surprise when she reached out to her desk and handed me something shining.

It was the bookmark I lost earlier!

My heart created a new record in its leap with happiness! I could not thank the nurse enough. A new chapter was born there speaking volumes about efficacious customer service.

I returned home as a delighted customer. Little things do matter.

Know thy Route

I hope you remember me mentioning in my last topic on this series about how we as a family get excited about road trips. Having said that, planning to drive during a vacation comes with its own share of huge responsibilities. If you have booked a tour operator, you will have nothing to worry about the planning. But the moment you decide to take the wheel yourself, there are a whole lot of aspects involved that need to be considered.

It all starts with a simple decision of what is the origin and destination of your road trip. Where would you like to start the drive where do you want to end it. Everything else in between are just pit stops, some short ones and others longer. We call this route planning. We usually avoid driving through cities, if feasible, and plan the trip through more scenic routes to enjoy the best what nature has to offer us.

Let us not forget the fact that while on a vacation, especially to a location you had never been before, everything is new for you. Every single bit is an experience. The question that begs to be answered is what is important for you or your family to include in the route you planned.

Obviously, there will be numerous choices, and it is easy to get lost. Here is where you apply the delicate balancing act of considering the wishes of each one of the family members so that you don’t end up disappointing someone. One of the recent road trips we did from London to Scotland, we combined a mix of beautiful villages which Ruby and I adored along with castles and other attractions, many of which were shooting locations for Harry Potter movies. Kids went wild with that!

You can start with making a list of well-known attractions on your route. It is so easy these days with tonnes of information available on internet. Travel blogs, websites such as Trip Advisor and various other sources give you lot of details and make it easy for you to come up with an initial list. The challenge will be to short list the attractions and align it as closely as possible to the route you planned. Else you will end up in too much of deviations costing you time and money.

Just make sure that you take the advice from various sources with a pinch of salt, since people usually write based on their personal experiences which may or may not apply to you. Some of the best examples are hotel reviews where what could be a perfect experience for you may be totally unacceptable for another traveller. Hence your decisions based on another person’s experience may not always be correct. The value attributed to attractions are another classic case. What could be an out-of-the-world experience for you could just be another tick in the box for someone. Choose wisely.

Remember to have a Plan B ready to respond to any changes while you are on the trip. Anything can go wrong in an unplanned trip. Weather changes, road closures, incorrect understanding of the information you obtained, accidental route deviations and what not? During our last trip in Scotland, we planned to reach the beautiful Isle of Skye by crossing a bridge from the mainland but were stupefied as we drove into a small port town of Mallaig which was the dead-end. The only option was to take a ferry to the island from the port which unfortunately we could not, since the ferry was full by the time our turn reached. We got the amount refunded, but Plan A did not work out that day. Instead, we explored the lovely town of Mallaig where we could even experience ‘The Jacobite Steam Train’ better known as Hogwarts Express!

 

Vacations should be all about fun. There will always be unknowns. All what we need to remind ourselves is not to fret if something goes wrong, instead be prepared and adapt accordingly.

 

The elf has many more stories to tell you. Until next time, drive safe and have fun!

 

Why do I write?

I have been asked this question a few times. Occasionally the question changes to how do I get time to write? Usually, I just smile and attribute that as the blessing from Above. Today I decided to give it a thought. Without much burning of my grey matter, I reached an answer. Here you go, the much-awaited revelation!

Picture this.

My mobile starts to sound at 4 AM on the assigned day of the week. A specific alarm goes off which I had kept as a reminder. I reach for my phone and the text on the alarm reads, 'Time for the next story'. I head to my favourite corner in the house taking the laptop and specs with me.

I pull the chair and get settled. The coffee cup, my constant companion for all my writings is promptly present on the desk. I then take out a lengthy list of topics and select a random one to write for the day.

The writing process begins and exactly after thirty minutes and thirty seconds, a story is ready with its title. One round of proof reading, followed by selecting an appropriate picture from my collection and as magical as it could get, the article is ready for posting in the relevant social media!

Hope you enjoyed the above fiction? Now let us talk reality.

Most often, a thought comes to me at the least of the probable locations. In the middle of washing dishes or waiting at a red signal or picking up the usual list of groceries, what not? There is nothing fancy to the inception of the idea though I would not say the same to the evolution of the thread. It is literally like formation of a new life. Sometimes the idea grows and flourishes within my brain. Then there are other times when it dies down.

The thought that was lucky enough to bloom inside me, will soon reach a stage when it needs to be given birth. That is when, somehow, I find the time to quickly put that down on my laptop. The only thing common from the fiction above and reality, is the selection of the picture from my clicks that suits the write-up.

Writing, is a passion. I do not find time for it. It finds me. I will continue to pursue this as long as Providence smiles at me.

Hope each one you experience something passionate that drives you beyond the usual grind of life and enjoy while it lasts...

 

Mother Hen Managers

If you were lucky enough to grow up in an environment where you saw how a hen raised her chicks, I shall say you had been privy to one of the greatest lessons you could ever learn from mother nature. Do not be surprised, if I say, the learning from this experience applies to all managers across the corporate world and, closer home, to all parents as well, irrespective of your gender.

Soon after the eggs hatch, the mother hen takes the chicks along with her and searches for food and feeds them with what she finds. The process continues for a while until a day arrives when you will see a significant behavioural change in mother hen. Instead of keeping the chicks closer to her, finding and feeding them with food she searched for, she now appears to mercilessly drive them away. The action is not to be considered as a lack of love, instead one that is intended to make the chicks self sufficient so that they can find food and feed themselves. That is the only way they will survive the big bad world out there.

Now let me take you to the corporate world we are in. We see two kinds of managers exhibiting behaviours you read in the above statements. There are those who constantly feed aka nurture the people who report to them. These are the managers who feel it is easier if they get things done for their team so that it is helpful for the team to finish the pieces of work. This is a behaviour, that is expressed, at times, due to fear of incompletion and other times from an obsessively compulsive nature which do not let these managers delegate their work. Then there are others who constantly challenge their direct reports to go above and beyond their capabilities so that one day they become equal or even better than the managers themselves.

I have been fortunate in my career to have worked with both kinds of managers. While the first ones may appear quite regressive, in the initial years of your career, getting a manager like that helps you as a shield from the wrath of some of the senior executives, when you make mistakes. But as you grow into senior positions, you may want this shield to be broken and learn to fend for yourself, in which case, a manager of the latter kind is better.

Interesting enough, closer to our families, these behaviours resonate well with each of us as parents or children. Parents who help their children with everything always, may think they are helping them survive. But the fact remains that the parents who are like the mother hen who wanted the children to be self-sufficient will be doing a great deal more of a service to their children in the long run.

We all don the roles of either the children or parents. Like it or not, these roles are inadvertently laced with our corporate personas. On this Mother’s Day, when we celebrate mothers, what else can be a good reminder than the mother hen and her strategy to empower those who work with us.

Happy Mother’s Day to all managers out there, irrespective of your gender, who learned from this simple yet powerful lesson from mother hen!

ULD on Rails – An Underground Airport Magic!

One of the most exciting news from the aviation world last week related to the expansion of Al Maktoum International Airport (DWC) in Dubai was the announcement of a plan to have an underground railway network for transporting passengers across Terminals. This will enable high speed movement of passengers at the airport thereby saving precious travel time and facilitate on-time departure better.

Many times, changes such as these get limited to what a passenger see at the forefront. Operations behind the scenes get omitted or parked for future which may or may not become a reality.

Being in Airport Operations in the current assignment, news of underground train for passengers, got my colleagues and I thinking on a parallel business case for ground handling. If an extremely complex operations such as passenger movement can be facilitated underground, what is stopping an airport planned at the scale of DWC from thinking of ULD transportation in a similar manner to take bags, cargo and other products across the length and breadth of the airport?

DWC is already speaking of passenger volumes of 260 million making it 2.5 times more than the busiest airport in the entire world at present, the Hartsfield-Jackson Atlanta International Airport. When you operate at such high volumes, you need to have an automated and extremely agile design for both passengers and rest of the products that need transportation at an airport.  

Unit Load Device (ULD) refers to the container in which a ground handler carries bags, cargo and other products such as courier, aircraft spares etc. for an airline and delivered to the aircraft awaiting departure and vice versa. Most of the airports as we know today have this operation handled as an activity above the ground. There are certain exceptions such as Dubai International Airport (DXB) where bags are transported underground through a high-speed baggage handling system which is a smart and intelligent automated installation which takes the bags to its right destination.

Like the automated baggage movement, the idea is to have ULDs filled with these bags or cargo or other products travel below the ground, programmed to reach the destination intended. If it is for a departing flight, the ULDs reach the bay just in time where an aircraft is parked and injected up to the ground level so that these units can be loaded safely.

What could be even better is if the automation can be extended to have these ULDs loaded without the help of manual intervention. The concept of Robotics as we speak has developed enough to make this a reality. The reverse feed applies to an arrival aircraft where the ULDs are automatically unloaded and injected down to an unmanned programmed transport mechanism whereby it heads to the intended baggage carrousels or cargo warehouse depending on the product loaded in the units.

The whole idea may sound colossal but is something we could think only at the time an initial design of an airport is getting sketched. Nothing suits the bill better than DWC which aspires to be the most automated airport in the world. The benefits are numerous. The busiest airports in the world today itself require hundreds of equipment operators driving tractors across the airport to transport bags and cargo to and from the aircrafts. Imagine taking this entire traffic below the ground sans the drivers and tractors. It is a benefit straight away to decongest the otherwise busy operations on ground in a highly optimized manner with zero dependency on people thereby eliminating manual intervention.

An airport being a finite area with clearly defined boundaries and locations for bays and other operational areas, designing this should really be feasible. Combine this with automated underground passenger transport, we are looking at efficiencies reaching heights never before seen, making large scale airport operations seemingly simple.

Here is an earnest wish from a passionate aviation enthusiast, bestowing full power to the airports of the future where people will happily hang out doing what they love and spending to their heart’s content instead of wondering when they will move forward while waiting in the queue!